With RITA, which stands for Real-time Interactive Ticketing Application, you can access our technical service database and get 24-hour access on the exact status of all your service requests anywhere in the world.
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At Mechdyne we are dedicated to providing exceptional customer care. One way we do that is with our unique customer service tracking system: RITA.
RITA is a very convenient, web-based tool you can use to notify us of a problem and an easy way to monitor the steps being taken to support your systems.
With RITA, which stands for Real-time Interactive Ticketing Application, you can access our Technical Service database and get 24 hour access to the exact status of all your service requests anywhere in the world.
The service database is where Mechdyne's Global Technical Service Team stores the information on all system support activities. RITA accesses the Service Team database over the internet using a secure website with a built-in security certificate to ensure privacy.
RITA is an internet application tool for customers to notify us when they are in need of assistance. To begin a service request using RITA, you simply go on line and enter your information. A specific "ticket" number is then assigned to your request and RITA automatically emails the Global Technical Service Team.
RITA can also be used to monitor the steps being taken to rectify the problem. You can access RITA to monitor the progress on a specific ticket and even review old tickets as needed. A ticket remains open in RITA until the issue is totally resolved. If you are a central administrator for distributed visualization centers, you can access updates for any system anywhere in the world right from your desktop!
Whether you're located in a large metropolitan area or a remote location, you no longer have to wonder what actions are being taken to help you. Thanks to RITA, you can check in on the status of your service ticket 24 hours a day, seven days a week. RITA is always there to inform you.
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