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Global Technical Support Division
Our 24-Hour Help Desk
To ensure prompt service, please have all relevant information available before contacting the help desk.
On-Line Support
For on-line support, please complete our Service and Maintenance Support Form.
On-Site Support
For on-site support, please call:
519.664.0036, Ext. 224
or 515.201.2456
Or Email: service@mechdyne.com
Trusted Experts In Supporting All Visual Systems
Mechdyne is vendor neutral
Our technicians are highly experienced in installing, maintaining and repairing components from a wide range of vendors. They attend ongoing manufacturers’ training and regular internal briefings to ensure they thoroughly understand your equipment and remain up to date on technology. Whether your system was originally installed by Mechdyne or by any other company, you can enjoy the convenience of working with a single service provider.
Global Support With Local Response Times
- Our technicians are Mechdyne employees, located all over the world so they can be on the job as soon as possible to minimize interruptions to your workflow.
- We are available and ready to help 24 hours a day, seven days a week.
- RITA, our on-line, Real-time Information Ticket Access database system allows you to stay informed about the status of your global service and maintenance requests conveniently from your desktop.
Service Plans
A Mechdyne Service Plan is a great way to ensure that your AV and advanced visualization systems stay in peak condition. Choose from one of our Standard Service Plans, or we’ll work with you to design a customized plan that meets your unique needs.
| Plan Components | Platinum | Gold | Silver | Bronze |
|---|
| Dedicated, On-site Technician | Included |
| Preventative Maintenance Visits | Ongoing On-site | 4/year | 4/year | 4/year |
| Parts | Included | Included | Preferred Rate | Discounted |
| Labor | Included On-site | Included | Preferred Rate | Discounted |
| Emergency Travel | Included On-site | Included | Discounted | Discounted |
| After-hours Technical Telephone Support | Included | Included | Included | Included |
| On-line, Real-time Information Ticket Access (RITA) | Included | Included | Included | Included |
Train Your Team
We also offer on-site training to help you configure and manage your facility, user activity and software applications! |
