Proactive Technology Management

Mechdyne’s AV Services harness data analysis, proactive support, and a user-centric focus to proactively manage technology and empower end-users. We go above and beyond typical support providers, with dedicated, highly trained Mechdyne engineers and technicians who deliver outstanding ROI and measurably high levels of client satisfaction.  

Whether your team needs remote support from our Network Operations Center, phone support from our Call Center, on-site support from our Field Services Team, on-site staff augmentation, or a full-fledged managed service, we are ready to support you. 

Our highly-trained technical team is dedicated exclusively to support services, focusing on end-user issues first, and technology issues second. All teammates have the communication and technical skills necessary to resolve issues effectively, eliminating additional visits and user frustration.  

Our Managed Services Teams utilize data collection and analysis to understand issue trends relating to technology components, rooms, maintenance requirements, and user knowledge. Root cause analysis focuses on finding the underlying cause of recurring issues to resolve problems.  This data allows us to tailor maintenance plans, adjust support processes, plan resources, and reduce incidents.  

All teammates have a minimum of 120 hours of continuing education training, including OSHA-10 certification. Many of our teammates also have their CTS. We meet the highest levels of safety required by the world’s most safety-conscious organizations, achieving an Experience Modification of 0.72 and a Grade A rating with ISNetworld. We support clients in over 40 countries and 49 states. 

AV Services is one business unit within Mechdyne Corporation, a broad-based technology partner that helps global clients remove obstacles to insight and understanding. Mechdyne’s business units provide comprehensive, customized solutions that include Audiovisual & Augmented & Virtual Reality Solutions, AV Services, IT Services, Software Service, and Engineered Display Structures. 

Our Values

Honesty and integrity
in everything we do.

Our people are number
one. Treat each other
well, expect a lot, and
good things will follow.

Contribution and
responsibility to the
communities in which
we live.

Excellence in The Four
P’s: Positive Attitude.
Proactiveness. Process.
Performance.

Profit and growth as a
means to make all the
other values and
objectives possible.

Interested in Joining the Mechdyne Team?

View Our Job Listings

Safety Matters

We work hard to make sure our team operates in safe work environments and that our visitors and customers have a safe experience, too. All of our delivery processes, services, and solutions meet the industry’s best safety practice standards.

We’re members of ISN, a trusted global resource that connects organizations with safe and reliable contractors from established industries. ISN members include energy supermajors, construction firms, and others who demand stringent, daily safety practices. We’re proud to be listed on ISN’s online database, ISNetworld, for having met those requirements. Mechdyne has been meticulously vetted for our adherence to safety, procurement, sustainability, quality, and regulatory standards by a trusted outside source committed to creating reliable work relationships.