Organization:
Church

Location:
Iowa, USA

Solution:
Live Remote Support

Setup

A church in Iowa connected its audio system to assisted listening system to better serve hearing-impaired individuals in their congregation. Audio level issues were consistently an issue for the individuals using the system.

 

Challenge

The assisted listening devices were either clipping or too quiet for individuals to hear. There was no middle ground – any small change would swing the audio system to the other extreme.

 

Solution

The Church called into Mechdyne’s Audio Visual Support Center (AVSC) and scheduled a live Remote Support session with a Mechdyne Engineer. During the live support call, the contact explained the audio system and the connection to the assisted listening devices. The Mechdyne Engineer noticed the output was turned low and input gain was turned very high. The Engineer recommended re-balancing the audio inputs/outputs and verbally stepped the contact through some troubleshooting steps based on  what could be seen on-screen. Within the span of a 5-minute call, the issue was fixed.

 

Outcome

At the next service, the complaints subsided and the services went very well. One 5-minute live support call fixed an issue that was around for months. The client was able to describe aspects of the audio system in real-time and the Engineer, who was in Brazil at the time, was able to resolve the issue without ever having worked on the system before.

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