Data Analysis & Reporting Articles

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Data Analytics – Collecting Accurate Ticket Information

Collecting accurate IT and Audio Visual (AV) support ticket data is one of the critical first steps to effective service and data analytics. Without accurate ticket data, reports and insights generated from the reports are unreliable or even wrong. Some members of our AV Managed Services team sat down to discuss how our team collects accurate ticket data for later use in our root cause analysis and client data analytics.

May 20, 2022

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What is Root Cause Analysis in End-User Support?

Data analysis and root cause analysis are critical pieces to proactive and efficient AV and IT support. They drive down costs and increase ROI on technology as well as utilization.

January 31, 2022

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Data Analysis in Technical Support: Four Areas to Collect Data

Informed choices come from data. Collecting data from these four sources provides insights and cost savings that improve your support and business.

December 10, 2019

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