AV Service News & Blogs Articles

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Data Analytics – Collecting Accurate Ticket Information

Collecting accurate IT and Audio Visual (AV) support ticket data is one of the critical first steps to effective service and data analytics. Without accurate ticket data, reports and insights generated from the reports are unreliable or even wrong. Some members of our AV Managed Services team sat down to discuss how our team collects accurate ticket data for later use in our root cause analysis and client data analytics.

May 20, 2022

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One Call for All – Integrated Technology Support Makes It Easy for End-Users

One support team that includes audio visual and IT support makes it easy and fast for end-users to get back up and running.

January 31, 2022

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What is Root Cause Analysis in End-User Support?

Data analysis and root cause analysis are critical pieces to proactive and efficient AV and IT support. They drive down costs and increase ROI on technology as well as utilization.

January 31, 2022

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Managed Services vs Staff Augmentation – Which is Right for Your Organization?

This article looks at two solutions - Managed Services and Staff Augmentation. It will answer the questions: What are they? How can they help businesses? What are the key benefits of each?

January 31, 2022

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