Remote AV Support through the AVSC

Mechdyne’s Audio-Visual Support Center (AVSC) connects users anywhere in the world with a team of AV professionals.

 

Whether it is a problem with a camera in a huddle room or a user is having issues with an advanced visualization system…
Help is just a phone call away.

Fast, Friendly, and Knowledgeable AV Support

We pride ourselves on the quality of the experience your team will receive. You and your users can expect a friendly voice on the line ready to assist with issues. Mechdyne’s AV Managed Service team earns a 94.2 Customer Satisfaction Net Promoter Score. The AVSC utilizes the same support processes and procedures developed on client sites. Our professional, award-winning support team holds industry-recognized certifications including CTS and ITIL.

Key AVSC Benefits

Quick Resolution

55% of AV issues and requests resolved on the first call.

Reduce Downtime

Reduce AV system downtime and keep users and rooms productive.

Save Time & Resources

Save time & resources by adding skillsets without hiring or management.

Need fast, effective AV support without adding teammates?

Support Your Teams