In today’s ever-changing digital landscape, it’s not a matter of ‘if’ things will change— in fact, it’s inevitable that they will. This means that leaders and decisionmakers are faced with the challenge of balancing quality service desk approaches with tight budgets and unique end-user demands.
In this on-demand Masterclass, moderator Grace Heimerl and Service Desk Strategist Matt Szymanski discuss the top seven ways that organizations lose precious money and resources when they’re managing a relationship with their managed services provider.
This masterclass is a great resource if you are a:
- Service Desk Manager
- Directors of IT
- End-user Support Manager
- VPs of IT
- Customer Experience Manager
- Procurement/purchasing
- CIO
- CTO
Watch the exclusive video here: