Welcome to a Mechdyne Masterclass.

You made the tough decision to outsource your service desk. However, outsourcing this function does not remove your responsibility for its performance. Mechdyne’s very own Matt Szymanski (Service Desk Outsourcing Strategist) and moderator Brian Studway that covers exactly how you can get ahead of 7 common mistakes that can hold you back at work— or even get you fired. 

In this Masterclass, we cover:

  • Relying (incorrectly) on close rate as your primary metric.
  • How your objectives are misaligned with how your provider generates revenue.
  • Neglecting the cost-reducing recommendations your partner provides.
  • Not determining the root causes of calls.
  • Setting the bar too low for your partner’s performance.

This masterclass is a great resource if you are a:

  • Service Desk Manager
  • Directors of IT
  • End-user Support Manager
  • VPs of IT
  • Customer Experience Manager
  • Procurement/purchasing
  • CIO
  • CTO

Get the facts and save your job with this exclusive video content!

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