AV & IT Managed Services Articles

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We Love Good Surveys, But We Like Bad Ones Too

IT and Audio Visual Support teams improve in a variety of ways. Client satisfaction surveys are one of the key ways that in-house or outsourced managed services teams receive feedback from end-users. In the video, one of our teammates describes our survey review process and why we like receiving (some) negative surveys.

September 13, 2022

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Create Continuous Improvement With the After Action Report

Continuous Improvement is a key component of effective IT and Audio Visual Managed Services. We incorporated processes from the Navy SEALs.

September 13, 2022

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How Organizations and Managed Service Partners Should Communicate

Frequent communication between organizations and their managed service partners is critical to a healthy and continuously improving service.

August 19, 2022

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Is Your MSP a True IT Service Partner?

Is Your MSP a Business Partner or a Consultant? A true partner brings a missing piece to the solution puzzle.

June 16, 2022

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