Finding the Right Solution Articles
What are the Ideal Service Desk Agent Utilization Rates?
The success of service desk support depends on interpreting and reacting to call metrics. Get the most out of your team.
December 16, 2022
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What’s the Difference Between Service Desk Support and Desktop Support?
Using the correct terms within an RFP is critical. Make sure you understand the difference between help desk support and desktop support.
November 22, 2022
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Are You Getting the White Glove Treatment From Your Service Desk?
You should expect a service desk that provides a "white glove" level of service - attention to detail and an exceptional customer experience.
October 25, 2022
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