Finding the Right Solution Articles

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Service Desk Pricing Models: Per Incident or Per Contact?

Comparing service desk pricing models is rarely apples-to-apples. How costs are tabulated should be an essential part of the review process.

October 1, 2024

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A Single Point of Accountability for AV Technology Solutions

One support team that includes audio visual and IT support makes it easy and fast for end-users to get back up and running.

April 19, 2024

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IT Managed Services Provider vs a Staffing Agency

When you need to supplement your IT team, two choices jump out - MSP or hire internally. Each has benefits and drawbacks.

June 16, 2023

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