IT Managed Services Articles
Service Desk Communication: 5 Key Operational Topics
Maintaining a fully functioning service desk requires teamwork driven by consistent, candid, and proactive communication. It’s important to separate the trivial from issues that have major impacts on clients so this article contains 5 key operational topics within the service desk.
October 31, 2023
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Service Desk Agent Ticketing System Training
High-quality managed service desk partners should be expected to provide a rigorous training program that involves unique, client-specific processes and technology training including the use of the client's preferred ticketing system.
October 27, 2023
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