IT Managed Services Articles
Maintaining a fully functioning service desk requires teamwork driven by consistent, candid, and proactive communication. It’s important to separate the trivial from issues that have major impacts on clients so this article contains 5 key operational topics within the service desk.
October 31, 2023
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High-quality managed service desk partners should be expected to provide a rigorous training program that involves unique, client-specific processes and technology training including the use of the client's preferred ticketing system.
October 27, 2023
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Service desk staff as they play a crucial role in mitigating the impact of a cybersecurity attack. They are often the first line of defense when it comes to identifying and responding to security incidents. Training around these events is critical to faster identification and response.
August 18, 2023
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IT operational costs can be reduced by eliminating unnecessary tickets. Effective service desks employ specific processes to minimize them.
July 21, 2023
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