A single IT services partner impacts the entire organization. This partner can help develop efficiencies, drive down costs, and provide a greater understanding of your business as a whole.
Having one partner allows them to fully understand your business
The more involvement any one partner has within your IT department, the more exposure they have to the different aspects of your business, and the more effective they can be in coordinating support and suggestions.
Handling basic IT issues is important, but a true partner works with you on how IT impacts the bigger picture.
Having one integrated IT partner can impact:
- the overall onboarding/offboarding process
- how automation in the equipment ordering process can facilitate specific device support down the road
- analyzing the relationship between incidents, problems, and repetitive failure points in network equipment – root cause analysis
- how one warehouse printer going down can cost hours of lost productivity – and profit – for your shipping department
When your partner understands your business, they can positively impact your business.
Having one team working on projects drives down costs to your business
Just as it makes sense to have a general contractor when building a home, a single IT partner with a wide breadth of knowledge, as well as the reach to bring in other services as needed, offers a great value to your organization. It won’t be hard to calculate the time and cost savings when one company can handle the coordination and execution of your “wish list.”
This type of partner should be able to scale and grow the services offered to compliment your business as it grows.
Partners that engage across more than one area of your business drive more value for your business
As the first point of contact for all IT issues, the service desk knows what’s going on in areas across an organization.
Resolved issues are tracked, including those routed to other teams or other departments (such as HR or facilities), enabling reporting and analysis that can identify purchasing and training needs. When data is gathered, analyzed and presented by one primary partner, IT becomes a source of ideas for cost savings, and a thought leader for efficiency.
Imagine the value in knowing that certain individuals or departments have recurring needs that can easily be solved by training (thereby reducing calls to IT for support), that certain models of laptops or desktops continually have issues, or that mobile device management issues are significant enough that new support options should be considered. These procedures and processes allow the IT department to continually improve not only technology and end users, but the business as a whole.
Communication and support are enabled through having a single point of contact.
Fingerpointing. Blame. “It’s not my job.” When you select one primary partner, you know exactly who you need to work with to get things done.
When you select the correct primary partner, they own the responsibility to ensure that objectives are met, and not find reasons that some other vendor should have handled the issue. The more influence that one partner can have within your IT organization, the more effective they can be in ensuring your objective of quick, cost effective support that maximizes your team’s ability to focus on profit-driving initiatives.