What happens when technology fails during a workshop or a presentation? Is it a minor inconvenience or is it hard for the speaker to recover?
The fact is, technology can let us down – either because it breaks down or because it’s cumbersome to use. Whether it becomes a major disruption or just a minor inconvenience depends on how it’s handled. To avoid a significant impact, put a service plan in place that allows the end-user to make one call for all problems, so they can get back on track.
Work with a single point of contact
Imagine you or a guest speaker runs into a problem in the middle of a presentation. You need help right away. There’s no time to look for the “right” phone number or email address.
You can avoid added disruption by setting up IT and AV support services that give your end-users access to the help they need with a single call. That single point of contact will help triage your request and connect you with the right resource right away. This resource will remove the need for users to take extra steps to locate the support they need. A service provider will do the leg work for you, to deliver those connections.
Use a solution that’s right for you – not your service provider
With so many great options for sending messages, you can give your end users different ways to notify the service desk when they need help. What works for your end-users? Do they prefer to make a phone call, use a button on a touch screen, or a mobile app? You should have the option to offer your users help in any way that’s comfortable for them. The goal is to offer a variety of options to get the help that’s needed.
The Mechdyne difference
At Mechdyne, we take the extra time to understand our clients and their end-users’ preferences. We tailor our solutions to fit their culture and needs. We make it simple for end-users to ask for help with a “one call for all” service level, saving our customers both time and money. Our goal is to always provide exceptional service so that you can focus on what is important for you.