IT Management Articles
Many companies are recognizing the benefits of outsourcing their service desk operations to a managed service partner. This article explores the concept of lifting and shifting your internal service desk to a managed service partner and provides insights into evaluating the need for a partner, the process of shifting, selecting the right partner, and implementing the shift.
September 29, 2023
Read More
This article focuses on the two principal types of IT asset management – onsite and remote – and will help you determine whether you need asset management from an external partner, and if so, which type of assistance will best meet your needs.
June 29, 2023
Read More
Successfully implementing a new service desk is critical. Learn strategies and best practices that contribute to a smooth IT service desk implementation. After a service desk partner has been identified, the critical implementation phase of the service begins. These steps form the foundation so the new service desk can be successful and effective from Day 1.
March 31, 2023
Read More