IT News & Blogs Articles
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The contact center is a critical piece of service desk infrastructure. Understanding the impact helps IT teams pick the right partner.
January 21, 2022Read More
Performing application-based functions is no longer a skill reserved for the elite. As a result, with technical IQ being a given, delivering exceptional customer service is where the service desk agent makes a difference. That’s where EQ comes in.
December 14, 2021Read More
Service desk training, in both technical and soft skills, will always be critical to an effective and timely user support team.
November 17, 2021Read More