IT News & Blogs Articles
Windows 11 is Here!
Windows 11 is here! In this blog, we cover some of the new features included in the OS update and the system requirements to run it.
October 29, 2021
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The contact center is a critical piece of service desk infrastructure. Understanding the impact helps IT teams pick the right partner.
January 21, 2022
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Performing application-based functions is no longer a skill reserved for the elite. As a result, with technical IQ being a given, delivering exceptional customer service is where the service desk agent makes a difference. That’s where EQ comes in.
December 14, 2021
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Once all IT staff are engaged in more time-consuming tasks, remaining inbound contacts are not handled. Inside are some of the consequences of tolerating excessively high abandon rates for extended periods.
December 14, 2021
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Service desk training, in both technical and soft skills, will always be critical to an effective and timely user support team.
November 17, 2021
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