Let Mechdyne’s IT Services team help make business goals a reality. The service desk team helps turn current operations into a world-class service desk based on industry-leading best practices.
The Service Desk team can:
Provide solutions that fit an organization’s needs. Service desk solutions are designed to be flexible, delivering knowledgeable, reliable, and responsive service desk support.
Supplement the current internal team. Many clients have internal support in place, but require additional skill sets. Mechdyne can provide additional resources to strengthen end-user support, 7x24x365.
Work with existing technology or provide that which is needed to create the service desk environment. Mechdyne understands that software and ITSM tools are a significant investment. The Service Desk team is technology-agnostic and can work within our client’s existing tools or provide our ITSM tool, Service Manager. We have significant experience with a variety of ITSM tools such as:
Customize to our clients’ environment. Over the past 20+ years, Mechdyne’s team has supported a wide variety of clients within energy, advertising, transportation, medical, utilities, and more. Mechdyne’s implementation and discovery processes allow the service desk team to learn, understand, and support any environment – in any industry.