Is the internal IT team tired of being in constant fire-fighting mode and dealing with the daily distractions from running the IT service desk?
Transform the way you manage IT and operations by:
Mechdyne’s IT Service Desk can be a single-point-of-contact for all end-users with the capability for multiple workflows to streamline communications and responses. The service desk combines ITIL-compliant technology and practices with highly-skilled, North American-based support personnel. Our rapidly scalable support model delivers results quickly and efficiently, whether the organization produces 500 calls per month or more than 50,000.
As an IT service support team, Mechdyne’s primary goal is to help users get back to working on important organizational goals. The Level 1 team follows ITIL and HDI best practices to provide a robust IT support service. Whether an organization needs 24/7 support or just during core business hours, our team can assist with:
The result is a comprehensive document specifically tailored to your company’s unique needs. We will help you implement proposed changes and can provide targeted consulting and training services to ensure a successful transition.
Let Mechdyne’s IT Services team help make business goals a reality. The service desk team helps turn current operations into a world-class service desk based on industry-leading best practices.
The Service Desk team can:
Provide solutions that fit an organization’s needs. Service desk solutions are designed to be flexible, delivering knowledgeable, reliable, and responsive service desk support.
Supplement the current internal team. Many clients have internal support in place, but require additional skill sets. Mechdyne can provide additional resources to strengthen end-user support, 7x24x365.
Work with existing technology or provide that which is needed to create the service desk environment. Mechdyne understands that software and ITSM tools are a significant investment. The Service Desk team is technology-agnostic and can work within our client’s existing tools or provide our ITSM tool, Service Manager. We have significant experience with a variety of ITSM tools such as:
Customize to our clients’ environment. Over the past 20+ years, Mechdyne’s team has supported a wide variety of clients within energy, advertising, transportation, medical, utilities, and more. Mechdyne’s implementation and discovery processes allow the service desk team to learn, understand, and support any environment – in any industry.
Client satisfaction is successfully resolving issues, client experience is understanding you have a friendly, dedicated partner ready to assist whenever the need arises.
Mechdyne’s team understands that every touchpoint is a chance to provide an exceptional experience. When hiring agents and technicians, Mechdyne not only hires for technical ability, but interpersonal skills, positive attitude, and personality. These traits, paired with ITIL best practices and advanced tools, provide a client and end user experience like no other.
