Technical Services: Welcome to Pivot!

Pivot, our online service database, allows Service Plan customers to request assistance or access the status of a service request, 24-hours a day from anywhere around the globe. If you currently have a Pivot or Pivot Enterprise service contract with Mechdyne, simply log in below.

Don't Have a Mechdyne Service Plan?

No problem! With, or without a Mechdyne service contract, you can get technical assistance when you need it most. Please complete the Guest Assistance Form to submit a request, or contact us any time, day or night, at or +1.800.758.0249.

  • Pivot Users: Anyone who has a service contract through Mechdyne.
  • Pivot Enterprise Users: Those who have requested advanced features as part of their Mechdyne Service contract.
  • Guest Users: Anyone not enrolled in a Mechdyne Service Plan, but who need technical assistance. Email for guest assistance.

Pivot basic account instructions from mechdynesvc