Technical Services

Mechdyne Audio Visual (AV) and Information Technology (IT) Support Services

Global Technology Support from Mechdyne

Mechdyne's top priority as a service provider is to keep your technology consistently performing as expected. We focus on maintaining high levels of productivity and technology performance through proactive and timely maintenance. As a result, you will experience reduced downtime and increased utilization. We provide support on everything from IT service desk solutions to maintaining and piloting audiovisual equipment. 


Our highly-trained technical team is dedicated exclusively to support services. All teammates have a minimum of 120 hours of continuing training including OSHA-10 certification. Our technical support team has a global reach, with locations based in the US, Canada, Europe, and Asia.


We offer the following IT & AV technical service offerings:


Managed Services

Whether we provide a single teammate or an entire service team, our on-site service framework is tailored to each client. We work with you to clearly define service level targets, agreements, and key performance indicators. Our teammates perform routine maintenance, resolve issues, facilitate meetings, and dive into root cause analysis to make your user experience better.


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Contract Services

Each service and support contract is unique to our clients' technology needs. We schedule preventative maintenance to perform standard system upkeep, keeping your technology running longer. When issues arise, we provide 24/7 phone resolution, and can quickly dispatch technicians to your site in a timely manner. Your comprehensive solution is covered by a single parts warranty. We manage all aspects of system repair and component replacement to get you back online faster. 


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IT Service Desk 

Our IT support includes service desk solutions, desktop management, managed hosting, and network support and services. Our remote and on-site services provide 24/7 support from all US-based IT professionals.


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Pivot

Pivot is Mechdyne's AV/IT service management system. All tickets are logged into Pivot, where both Mechdyne and our clients can jointly track all metrics relating to your technology. You can understand resolution, and we tailor maintenance needs.  


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