Oil and Gas Organization – Consolidation of Services
A rapidly growing oil and gas company received a large infusion of capital and needed to build out IT processes to support a headcount increase from 50 to over 300. With the help of Mechdyne, the company has implemented many new IT practices and improved its end-user support.
Challenge
The company was utilizing a small, local IT services provider for common level 1 and 2 support, and were already pushing the limits of the provider’s capabilities. With a 6x increase in headcount and a distributed workforce, there also came an increase in infrastructure, as well as heightened security and maintenance needs.
Solution
Mechdyne is providing multiple tiers of IT support including level 1 service desk, remote level 2 support, desktop and server monitoring and patching, management of switches, routers, and firewalls, and an ITIL-based ITSM tool. In addition to these services, Mechdyne provides monthly reports that highlight the trends and issues uncovered across all services. Each report includes recommendations that are designed to improve productivity and the end-user experience.
Outcome
Mechdyne delivered on the client’s need for a single managed services provider for a variety of IT support services. End-users are extremely satisfied, and the client continues to turn to Mechdyne to expand the type and scope of services being provided.