Our Story

Mechdyne Services

Mechdyne is an IT and Audio Visual (AV) service provider partnering with clients worldwide to increase IT department capabilities and productivity by keeping their end users up and running anywhere, anytime. Clients receive services focused on maximizing end-user experiences that drive organizational growth. ITIL verified processes incorporate analytical reporting that provides clients with timely, actionable data. We provide a single point of accountability for all on-site and remote IT and AV technology needs including desktops, servers, mobile devices, meeting and collaboration spaces, and infrastructure.

Clients come to us when they want to expand their in-house IT department capabilities while managing their costs. This allows teammates to focus on strategic initiatives rather than end-user support needs. We maximize productivity for all employees, from entry-level teammates to C-Suite executives, by reducing downtime associated with equipment failures. Our focus is on getting end-users back to work. 

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IT Service Desk Provider
Mechdyne AV Maintenance

The Mechdyne Difference

Our IT & AV Managed Services provide our clients with a single point of accountability and support for all technology needs. We believe this creates a level of consistency of service that allows our clients to tackle their strategic objectives with peace of mind that we are constantly focusing on optimizing all their technology to maximize end-user productivity.

Our user-centric, data-driven approach proactively manages technology and empowers end-users. We go beyond typical support providers, with dedicated, highly trained Mechdyne engineers and technicians who deliver outstanding ROI and measurably high levels of client satisfaction. We focus on three key areas to provide enterprise-level support to any organization.

  • A high-quality experience for all users, measured by user satisfaction surveys
  • Quick resolution of IT & AV issues via professional ITIL-based service management processes
  • The use of data and metrics to identify recurring issues, perform root cause analysis, and help our clients identify and address training and infrastructure needs
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U.S. Based IT Service Operations & Global Technical Service Operations

Our IT and AV services team operates 24/7 to keep users productive around the clock. The quality of our data analysis and ITIL best practices have resulted in a 97% contract renewal rate over our 34 years of business. From level one and two help desk support to managing onsite delivery of IT services or AV technology, to remotely managing servers, laptops, desktops, mobile devices, network infrastructure, and meeting spaces, our team is qualified and ready to help your company cope with the ever-changing world of technology.

We serve clients throughout North America and in 14 countries around the world with experience in a wide variety of industries, including healthcare, finance, energy, professional services, and retail environments. We continue to lead the industry with our enterprise-class IT & AV solutions for both large and mid-size businesses.

Mechdyne’s IT & AV remote or onsite services improve support for end-users and allow for faster implementation of projects. Our clients access our experienced agents, engineers, and technicians for standard or after-hours support. Our proven methodologies use the latest technologies and are executed with precision to meet the specific needs of any organization.

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Mechdyne Technical Services

Safety Matters

We work hard to make sure our team operates in safe work environments and that our visitors and customers have a safe experience, too. All of our delivery processes, services, and solutions meet the industry’s best safety practice standards.

We’re members of ISN, a trusted global resource that connects organizations with safe and reliable contractors from established industries. ISN members include energy supermajors, construction firms, and others who demand stringent, daily safety practices. We’re proud to be listed on ISN’s online database, ISNetworld, for having met those requirements. Mechdyne has been meticulously vetted for our adherence to safety, procurement, sustainability, quality, and regulatory standards by a trusted outside source committed to creating reliable work relationships.

All our AV service teammates have a minimum of 120 hours of continuing education training, including OSHA-10 certification. Many of our teammates also have their Certified Technology Specialty (CTS) certification. We meet the highest levels of safety required by the world’s most safety-conscious organizations, achieving an Experience Modification of 0.72 and a Grade A rating with ISNetworld. We support clients in over 40 countries and 49 states.

Interested in Joining the Mechdyne Team?

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Our Values

Honesty and integrity
in everything we do.

Our people are number
one. Treat each other
well, expect a lot, and
good things will follow.

US Gov't Laboratory

Contribution and
responsibility to the
communities in which
we live.

Excellence in The Four
P’s: Positive Attitude.
Proactiveness. Process.

Profit and growth as a
means to make all the
other values and
objectives possible.

Interested in Expanding Your IT Team's Capabilities? Contact Us Today to Learn More.

Mechdyne welcomes your requests, inquiries, or comments.

Please complete the form below or call our Corporate Headquarters at +1.847.437.8700. You can also email Mechdyne directly at info@mechdyne.com.