IT & AV Service News & Blogs Articles

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Who Needs Cybersecurity Anyway?

All organizations have sensitive data that is valuable to cyber attackers, and that's why it's critical everyone have cybersecurity protection.

September 27, 2022

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The Value of Service Desk Ticket Aging Reports and Analysis

Without data reporting & analysis, IT teams don't have a complete understanding of the environment.

September 14, 2022

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We Love Good Surveys, But We Like Bad Ones Too

IT and Audio Visual Support teams improve in a variety of ways. Client satisfaction surveys are one of the key ways that in-house or outsourced managed services teams receive feedback from end-users. In the video, one of our teammates describes our survey review process and why we like receiving (some) negative surveys.

September 13, 2022

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Creating Continuous Improvement Through the After Action Report

Continuous Improvement is a key component of effective IT and Audio Visual Managed Services. We incorporated processes from the Navy SEALs.

September 13, 2022

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