Mechdyne Videos

"Mechdyne has served in defense, intelligence, federal laboratories, and government research institutes for over 26 years. Our first project was to create a Virtual Reality firefighting simulator for the US Navy. We create realistic, interactive, and collaborative environments with our clients."

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Ball State University's Stonehenge project being projected on the BDFI Reality Emulator.

Video by: Josh Kirkpatrick

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You made the tough decision to outsource your service desk. However, outsourcing this function does not remove your responsibility for its performance. Many executives have found this out the hard way. Service Desk Outsourcing Strategist Matt Szymasnki discusses why you don’t need to wait till your organization is in perfect health to leverage outsourced solutions— in fact, your job security might rely on choosing the right one, now.

Visit our website to check out the full Masterclass: https://www.mechdyne.com/it-and-audiovisual-services/blog/service-desk-outsourcing-mistakes-masterclass/

#virtualmasterclass #webinar #ITeducation #ITlearning #outsourcedservicedesk #partneredservicedesk #thoughtleadership #businesstips #ITservicedesktips

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You've got an outsourced service desk provider, but you're not seeing the full benefits or value you'd hoped. However, everything is going smoothly enough... so, everything should be fine, right?

Actually, It's often at crucial moments like these were leaders and management can find themselves in hot water at work. Join Matt Szymanski and Brian Studway as they explore the top 7 obstacles and pitfalls that can cause massive issues with your service desk— and how to avoid them.

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Don't let these common concerns stop you from maximizing the value and power of a well-run service desk.

Head to https://www.mechdyne.com/it-and-audiovisual-services/ for more information on how Mechdyne enables you to discover your tech potential.

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In this video Ryan outlines several steps for effectively managing client calls, focusing on troubleshooting and interaction strategies.

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In this video, Arturo talks about the services that we provide under Mechdyne's AV Managed Services. He highlights the critical role that AV technology plays at workplaces and events.

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In this video, Hector shares some of the key reasons for organizations to consider bringing in an external partner for their short or long term IT projects.

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In this video, Matt talks some of the challenges faced by our clients and some of the common reasons why they turn to an outsourced partner.

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