Mechdyne Corporation

Mechdyne is one of the world's leading providers of innovative visual information technologies. We bend technology to our will in ways that transform complex data into insights and ideas. To ensure our customers succeed, we provide comprehensive, customized solutions that include consulting, software, technical services, and hardware integration.

With offices around the world, Mechdyne serves a global customer base. Our customers include: leading government laboratories, energy companies, universities, manufacturing and design firms, U.S. armed forces, and other users of visual information technologies.

Mechdyne Corporation
Happy Holidays from our team to yours!

Happy Holidays from our team to yours!

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Happy Holidays from the Mechdyne IT and Audiovisual Service Team!

24 views December 21, 2021 6:46 pm

Thanksgiving

Thanksgiving

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Mechdyne 5 Things We Are Thankful for 2021

10 views November 24, 2021 12:40 pm

One of Mechdyne IT Services' Team Leads describes the typical Service Desk Quality Assurance process and how our team constantly strives to get better with each call.

One of Mechdyne IT Services' Team Leads describes the typical Service Desk Quality Assurance process and how our team constantly strives to get better with each call.

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What Goes into a Service Desk Quality Assurance Process?

17 views November 17, 2021 8:42 pm

Mark SabbuRao leads NASA's Scientific Visualization Studio, a group tasked with visualizing NASA science results for public audiences. Mark's presentation is about how content producers such as NASA can efficiently share data, with a focus on immersive display platforms such as planetariums, Hyperwalls, and spherical displays.

Mark SabbuRao leads NASA's Scientific Visualization Studio, a group tasked with visualizing NASA science results for public audiences. Mark's presentation is about how content producers such as NASA can efficiently share data, with a focus on immersive display platforms such as planetariums, Hyperwalls, and spherical displays.

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NASA - Effectively Sharing Scientific Content

84 views October 25, 2021 8:26 pm

Several examples of Mechdyne's custom, VR drone experiences, made with getReal3D for Unity. Check out our other project examples at www.mechdyne.com/software-services/ Do you have a need for an interactive drone experience? Contact us today! www.mechdyne.com/software-services/contact-us-software/

Several examples of Mechdyne's custom, VR drone experiences, made with getReal3D for Unity.

Check out our other project examples at www.mechdyne.com/software-services/

Do you have a need for an interactive drone experience? Contact us today!
www.mechdyne.com/software-services/contact-us-software/

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getReal3D Drone Experiences

105 views October 15, 2021 7:18 pm

Want to get more value from your service desk? Would freeing up Level 2 and 3 resources enable you to get more done in other critical areas? Shifting Left may help you do just that. With the right training and access, service desk teams can take on tasks normally reserved for higher skillsets and enable those teams to focus on other strategic and critical projects.

Want to get more value from your service desk? Would freeing up Level 2 and 3 resources enable you to get more done in other critical areas? Shifting Left may help you do just that. With the right training and access, service desk teams can take on tasks normally reserved for higher skillsets and enable those teams to focus on other strategic and critical projects.

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What is Shift Left?

15 views October 6, 2021 3:22 pm

"Shifting Left" drives value and reduces support costs. Account administration is one area that can be shifted. See how our team can alleviate pressure on internal teams by taking over these types of tasks.

"Shifting Left" drives value and reduces support costs. Account administration is one area that can be shifted. See how our team can alleviate pressure on internal teams by taking over these types of tasks.

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Added Value from Shifting Left Account Administration

4 views October 6, 2021 3:05 pm

How does caring for your team enable better user support? We spoke with one of our Service Desk Team Leads, Alex, about how he supports his team and what that means for our clients and their users.

How does caring for your team enable better user support? We spoke with one of our Service Desk Team Leads, Alex, about how he supports his team and what that means for our clients and their users.

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How Caring for Teammates Enables Better User Support

48 views August 31, 2021 7:30 pm

Net Promoter Scores measure the satisfaction users have with a service. While used by many to measure their service, few hit a score above 60-70. One of our service desk teams hit 99 multiple times over the last year. We spoke with Team Lead, Adam, to see how they did it. User satisfaction is a major component of Mechdyne's service desk. Our user-focused approach means we work with users to fix issues and provide a positive experience in the process.

Net Promoter Scores measure the satisfaction users have with a service. While used by many to measure their service, few hit a score above 60-70. One of our service desk teams hit 99 multiple times over the last year. We spoke with Team Lead, Adam, to see how they did it.

User satisfaction is a major component of Mechdyne's service desk. Our user-focused approach means we work with users to fix issues and provide a positive experience in the process.

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YouTube Video VVVkOGpsX1R5bWZiRXBiLXNYQUN1OUlRLk1XbXBvS2FVeWEw

How One of Our Service Desk Teams Scored a 99 NPS

63 views August 24, 2021 4:39 pm

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