Working remotely can be a significant benefit, but it’s important to engage teams and stay productive. This whitepaper outlines multiple ways IT Managers can stay connected with their teams.

March 17, 2023

When implementing a new managed service desk, many considerations come into play when deciding whether a shared or dedicated support service desk model best suits your organization's needs.

December 21, 2022

Outsourcing Endpoint Management of laptops, desktops, and servers can alleviate many stresses on IT teams. The service can administer operating system and business application patches, add layers of cybersecurity to your network (including ransomware protection), and backup critical data in secure locations if an organization were to ever need it. In this white paper you’ll learn the answers to the following questions: What is Proactive Management? How can Proactive Management protect organizations? Should this type of service be a priority? And more…

December 20, 2022

Our whitepaper series on the internal structure of a professionally run service desk. See how the ITSM tool acts as our heart.

September 29, 2022