Outsourced Service Desk Articles
Turning the Corner on Ticket Management
When this client needed to enhance timely ticket resolution, we helped launch an initiative that improved service desk performance.
July 31, 2025
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30 Second Case Study – Merging Under a Single IT Umbrella
Multiple entities were merged under a single IT support umbrella. The new volume of support requests was causing havoc. See how we helped.
August 31, 2023
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30 Second Case Study – Consistency in IT for a Senior Living Community
A growing Senior Living Community needed to rely on a consistent IT partner to provide services through growth and acquisitions.
July 28, 2023
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How One IT Team Reclaimed Over 200 Hours in Their Schedule
A story of how one manager engaged our IT Services team to outsource Level 1 end-user support, alleviating strain on his team & his schedule.
March 16, 2022
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