Finding the Right Solution Articles
IT and Audio Visual Support teams improve in a variety of ways. Client satisfaction surveys are one of the key ways that in-house or outsourced managed services teams receive feedback from end-users. In the video, one of our teammates describes our survey review process and why we like receiving (some) negative surveys.
August 12, 2024
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One support team that includes audiovisual support makes it easy and fast for end-users to get back up and running.
August 12, 2024
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Rather than running a ticketing system like a robot - opening the tickets to close them - our managed services technicians instead get to know our clients' workflows for the sake of providing service tailored to their needs. Through our PCIP approach, we develop a proactive service framework based on each clients' reoccuring technology needs as well as training opportunities to empower the end-user. Read more.
April 11, 2020
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