AV Managed Services

Mechdyne’s onsite audiovisual support team will track all break/fix or audio-visual quality issues within the client’s ticketing system as an incident. The team will ensure that every issue is logged and tracked. From there, our team conducts data analyses to gather relevant data for trending problems.

Audiovisual requests can take different forms, but are typically driven by the end user.  Our audiovisual support team will handle specific time-sensitive requests like managing room access, overseeing the audiovisual capabilities for a particular space, and assistance with using room technology.  Ultimately, our goal is to respond to these requests in as accurate and timely manner as possible, all while empowering your employees and teammates to do their best work, without disruption.

The purpose of changed management within the audiovisual environment is to enable efficient handling of all changes, and to limit the potential impact caused by such alterations during their implementation. The Mechdyne onsite support team will seek to steward successful changes regardless of the change type (I.e., standard, normal, emergency) through using ITIL standardized processes and procedures.

Proactive Maintenance (PM) includes regularly scheduled maintenance visits to ensure that audiovisual technology is functioning at its optimal level.  These proactive checks help find issues before they can impact end users.  There are a variety of different proactive maintenance checks that can be leveraged in order to prevent disruptions that can potentially impact meetings.

Functionality Verification Process (FVP) visits are typically utilized for VIP rooms where meeting failure is not an option. These checks are typically carried out every day in critical spaces at the start of the work day.

Our support team documents and captures processes and information useful to both the AV support team and end users.  The team will proactively work to gather and store any information that will be helpful in the resolution and prevention of audiovisual issues.  This information can be stored in our Mechdyne Knowledge Manager tool or the client’s tool.

As Mechdyne service technicians identify easily resolvable issues that can be performed by the end user, they will create standardized processes and/or short videos that document how to fix these problems. When the team uncovers one of these issues, they will email the process or a link to the video to the end user after working with that individual to fix their problem. The idea here is that the next time the user faces the same issue they will have step-by-step instructions on how to resolve the issue: we call this our Proactive Client Information Program.

Data analytics is defined as the manipulation of data to uncover useful insights that support the decision-making process. Within our Managed Services, this includes:

• Root Cause Analysis
• Team/Engineer/Room/Technology Efficiency/Utilization Analysis
• Issue Remediation Analysis

Specifically, our root cause analysis process focuses on issues causing high incident numbers and/or affecting the most critical audiovisual rooms or end-users at a particular client’s site. Once a trend has been observed, all tickets related to that issue are studied to elicit the root cause of the original problem.  The ultimate effect of the root cause analysis process is to reduce the number of issues found by users.  This will result in increased room up-time and utilization.

Customize our entry-level Managed Service offering with any of the following additional services to meet your needs.

• Audio Visual Support Center (AVSC)
• Audio Visual System Commissioning
• Control Panel Programming
• Audio Visual Asset Management
• Color Management for Visualization Systems
• White-Glove VIP & Event Support

Speak with our team for a customized quote