Organizations must have a complete picture of the technology environment to operate efficiently. The first step to understanding the technology across an organization is having the correct and up-to-date system documentation.
Organizations typically conduct technology audits when they have not received the appropriate bill of materials for integration projects, sites have been upgraded using an ad hoc approach without proper documentation, or the documentation has simply been lost over time. Organizations with up-to-date audiovisual system documentation improve support, plan better, and budget accurately.