News & Blogs Articles
What is Root Cause Analysis in End-User Support?
Data analysis and root cause analysis are critical pieces to proactive and efficient AV and IT support. They drive down costs and increase ROI on technology as well as utilization.
August 12, 2024
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We Love Good Surveys, But We Like Bad Ones Too
IT and Audio Visual Support teams improve in a variety of ways. Client satisfaction surveys are one of the key ways that in-house or outsourced managed services teams receive feedback from end-users. In the video, one of our teammates describes our survey review process and why we like receiving (some) negative surveys.
August 12, 2024
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