Remote Audio Visual Support Center

Mechdyne’s remote audio visual (AV) support center (AVSC) connects users anywhere in the world with a team of dedicated AV professionals.

Whether it’s a problem with a camera in a huddle room or a user is having issues with an advanced visualization system

Help is just a phone call away.

Our support team can quickly troubleshoot and resolve your issues remotely,  reducing the number of needed dispatches or “truck rolls”.

This lower-cost support solution reduces downtime and increases utilization rates.  And if we can’t resolve the issue remotely, we can send an AV technician on-site to address the problem.

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Fast, Friendly, and Knowledgeable AV Support

We pride ourselves on the quality of the experience your team will receive. Our clients experience a friendly voice on the line ready to assist with any issues.

Mechdyne’s managed services support team earns a 94.2 Customer Satisfaction Net Promoter Score. The AVSC utilizes the same support processes and procedures developed on client sites. Our professional, award-winning support team holds industry-recognized certifications including CTS and ITIL.

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Key AVSC Benefits

Quick Resolution

55% of AV issues and requests resolved on the first call.

Reduce Downtime

Reduce AV system downtime and keep users and rooms productive.

Save Time & Resources

Save time & resources by adding skillsets without hiring or management.

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AV Support Center

Audio Visual Technical Support That Supports YOU

Mechdyne’s AV Managed Services approach is focused on people first and technology second. As a result, you will experience increased technology usage, increased productivity, and more satisfied and confident users. This produces an astounding return on investment in technology efficiencies and fewer incidents.

Need Fast, Effective AV Support Without Adding Teammates?

Please fill out the form below to learn more. If you experience any issues submitting this form, you can also contact Mechdyne by email ( or by telephone (+1.847.437.8700)

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