Our Admin Support team handles specialized tasks that require more time and expertise. These tasks include onboardings, offboardings, administrative work, account managing, and user provisioning. By efficiently mitigating these tasks, we ensure that your IT resources are utilized effectively.
Key Benefits:
Reduced Escalations: With a high first-contact resolution rate, this leads to fewer escalations to your Level 2 team, reducing misallocation of skills and downtime for the company. While some tickets may need escalation, decreasing the number of escalations is a key goal.
Expertise in Compliance: Admins possess the necessary permissions and are knowledgeable in handling compliance regulations when accepting permissions. Our team works closely with clients to understand internal policies to ensure compliance through each process.
Mitigate Risks of Misclassification: Misclassified tickets can lead to issues such as longer resolution times, increased manual work, SLA breaches, and resource stress. Our Admin Support service helps mitigate these risks by ensuring accurate ticket classification and efficient management of advanced tasks.
Time-saver for IT Teams: Our team manages all time-consuming tasks, allowing your internal IT team to focus on other responsibilities and goals.