Desktop Management

Securely Track & Manage IT Assets

From product acquisition and employee allocation to disposal, our certified desktop technicians can support the entire life-cycle of your IT assets, providing customized desktop services based on the nuances of your environment and the technical capabilities of your end-users.

Over the years we have acquired the practical experience of designing, implementing, and managing help desk as well as on-site and remote desktop support operations for over 50,000 users in North America. We leverage these desktop support services, knowledge, and expertise to drive improvements and efficiencies for our clients.

Desktop Services for Installs, Moves, Adds, and Changes (IMACs)

Moving to a new office? Rolling out a new operating system? Our technicians can provide computer desktop support to help deploy new equipment, refresh older machines, install software and hardware, and transfer data. We document each process to ensure consistency and accuracy. Our team can even train the end-user on any and all changes made.

Operating System Upgrades, Migrations, & Support

Whether you are rolling out the latest operating system patches or undertaking an enterprise Windows 10 upgrade, our team is there to support you – from initial design and planning, through testing and deployment, to on-going support. Our technicians are trained and certified on the latest Windows operating systems and will follow proven processes to ensure a smooth transition to your new platform.

Hardware & Software Roll-outs

Our team of experts can assist in defining your overall strategy for upgrading and replacing hardware and software on a consistent basis, as well as provide scheduling, announcements, and training for deployments, archiving and transferring of data, managing end-user sign-off, and creating a support structure that works in parallel with the dedicated support team.

Image Management

Desktop standardization can help to drastically reduce complex support issues related to non-standard and un-tested environments. Mechdyne’s technicians create and manage standard desktop/laptop images, keeping end-user PCs up to date with the latest approved software packages and operating systems.

Anti-Virus & Security Management

Critical to a reliable, stable IT environment, Anti-Virus/Security Management provides enforced adherence to your corporate security policy through the monitoring and deployment of security software across the enterprise and by ensuring up-to-date virus definitions, anti-virus scan compliance, patch deployments and disk encryption utilization. Visit our Proactive Management page for more information.

Backup Management

Secure your user’s data with our backup process for your laptops and desktops. Our processes and facilities ensure your employees’ critical data is routinely and securely backed up and can be quickly recovered in the event of data loss.

IT Asset Tracking

We will keep you organized by gathering detailed data about your IT assets including: hardware configurations, serial numbers, applications and versions, patch levels, quantities, locations, and more. Through audits and subsequent recommendations, our technicians will ensure license compliancy, improve systems performance, and obtain maximum value from your IT investment. Our experienced technicians are also trained in the latest asset management software packages, including Altiris and Microsoft SCCM.

Special Projects

Projects often create both anticipated and unforeseen spikes in resource requirements. Mechdyne’s desktop team is your trusted partner for special projects throughout the life-cycle of your equipment. Whether you need assistance with migrations and roll-outs (e.g. Windows 10, Microsoft Office 365) or you want to create a standard image for use in the future, our experienced technicians provide top-of-the-line services when you need that extra help.

Related Resources

August 22, 2017

What’s the Difference Between Help Desk Support and Desktop Support?

The Truth About Help Desk Outsourcing

Using Your Service Desk to Better Manage Your IT Department

Desktop Management Services