Technology comfort drives technology utilization. When users aren’t frustrated or intimidated by technology, they are more likely to use it.
Organizations come to Mechdyne to
- reduce repeat issues by more than 30%
- reduce the likelihood of a user calling for the same issue by 87%
Our Proactive Client Information Program (PCIP) empowers users to resolve frequent “user error” issues on their own. When users resolve such issues, they are up and running even faster and feel comfortable with the technology.