Desktop & Remote Support
When and Where Users Need It

Advanced troubleshooting from a resolution-focused team that acts as an extension of the end-user support team.

Having both remote and on-site resources available enables our team to provide advanced support to users wherever they are working. The Remote Level 2 team specifically addresses the challenges of a mobile and distributed workforce. However, if end-users require more than just a phone call, the Mechdyne on-site team provides a personal touch by arriving desk side to troubleshoot problems.

Speak with our team!

Level 2 IT Support

Stop delaying other projects because of user support or other distractions. Shift time-consuming responsibilities off of internal teams’ task lists. Our Remote and On-Site Level 2 teams typically handle:

  • Break/fix, configuration issues, and general hardware troubleshooting
  • Diagnosing and resolving software, operating system, business application, and connectivity issues
  • Software installations and updates
  • Configuring email in all OS environments
  • Mapping drives and printers
  • Peripheral and network troubleshooting
  • Mobile device activation and support
  • Active Directory account administration

IMAC Services

Installs, Moves, Adds, & Changes (IMAC) requests can disrupt user productivity. Mechdyne will make the transition as easy as possible. Our technicians can deploy new equipment, refresh existing equipment, transfer data, install software and hardware, and assist with projects such as Operating System upgrades. The technicians document each process to ensure consistency and accuracy and can train end-users on changes that were made.


Admin & Asset Management Services

  • Employee onboarding/offboarding – Keep your organization secure with workflows and processes that align with HR.
  • Active Directory account administration – Administration is a time-consuming, but necessary task. Free up internal resources to focus on other critical areas.
  • Asset Management & Imaging – Complete asset management services including asset tagging, reimaging, and redeployment.
  • Much more – our team acts as an extension of yours. If you have tasks that require extra hands/specific skills or just need help filling open Level 2 roles, our team can help!

Get even more advanced support through our additional Level 2 Services

Mobile Device Management
  • Smartphones and tablets are critical tools for employees to stay connected when working remotely. Increasingly, more business is being conducted through mobile devices and supporting mobile device deployment presents key challenges to corporate IT departments.
  • Mechdyne’s Level 2 team has extensive experience provisioning, deploying, and supporting mobile devices, which allows internal IT teams to focus on strategic business objectives and maintaining high standards of support throughout the organization.
Mobile Device Management
Endpoint & Server Management
  • Endpoint & Server Management is a way for organizations to outsource the ongoing administration of device security, monthly deployment of Windows, and select third-party application patches across laptops, desktops, and servers.
  • Mechdyne’s Level 2 team takes an active role in monitoring and remediating issues during the patching process, handling detected virus and malware threats, and even ensuring things like low disk space are resolved before it impacts an employee’s ability to work.
Endpoint & Server Management
On-site & Remote AV Support
  • Audio visual (AV) technical support & maintenance must be more than just break/fix. System downtime affects productivity. Mechdyne's AV Services team specializes in supporting AV systems from collaboration spaces and conference rooms to complex visualization and VR spaces.
  • Whether an organization is looking for day-to-day support to keep users productive or just preventative maintenance to protect its technology investment, Mechdyne's team is ready to keep your systems working, so your users can keep working.
Mechdyne AV Services
Speak with our team

Please fill out the form below. You can also contact Mechdyne by email ( or by telephone (+1.847.437.8700)