Our audio visual (AV) managed services team delivers proactive, data-driven, user-first support that provides our clients with turnkey solutions that oversee all functions related to audio visual end-user support. Organizations partner with Mechdyne to create satisfied users and a higher return on their technology investment. We focus on users that interact with and utilize the technology, technicians that provide friendly and effective technology services, and internal teams and management needing to understand their environment to make informed decisions.
Why do we focus on people first and technology second? So that you experience increased technology usage, boosted productivity, and more satisfied and confident users. As a result, you see an astounding return on investment in technology efficiencies and fewer incidents.
We’ve found that end-user satisfaction provides a greater return on AV investments. Happy users utilize and value meeting room assets, adopt new technologies and processes, and contribute positively to technology planning. Mechdyne provides end-users with predictable and reliable technology, fast incident resolution, superior client service, and technology training opportunities.
As a result, our clients see reduced downtime, increased usage, and confident users. Mechdyne’s Net Promotor Score (NPS) reflects our client’s satisfaction. We consistently average an NPS of 90+ while the industry averages an NPS of 66.