Audiovisual Managed Services

A Trusted Partner

We are partners, not vendors. Our AV Managed Services team of experts provides proactive, data-driven, user-first support. We keep your technology working, so you can keep working. Whether the organization has 10 rooms with AV equipment or over 1,000, we are prepared to deliver results and drive value.

Mechdyne’s approach focuses on people. Users that interact with and utilize the technology. Technicians that provide friendly and effective technical services. Internal teams and management needing to understand their environment to make informed decisions.

By focusing on people first – and technology second – you experience increased technology utilization, boosted productivity, and more satisfied and confident users. As a result, you see an astounding return on investment in technology efficiencies and fewer incidents.

Increase Productivity. Reduce Downtime.

Are meetings delayed frequently because of technology issues? Do users avoid some rooms because of recurring issues? Is the organization seeing returns from technology investments? Are you upgrading and refreshing technology earlier than you had planned due to end-user dissatisfaction?

Keep your technology working, so your employees can keep working.

Partnering with a knowledgeable AV support team can:

Reduce up to 60% of issues with user training
Reduce recurring user issues up to 87% with personalized self-help content
Reduce reactive tickets by 50%, while increasing proactive tickets
Extend technology lifespans through regular maintenance
Increase technology utilization by users

Mechdyne Audiovisual Managed Services

Mechdyne’s Managed Service offering includes a group of audiovisual services that operate autonomously with respect to the client. The primary objective of Managed Services is to provide a turnkey solution that oversees all of the functions related to audiovisual support. By removing this burden from our clients, we provide improved operations and cost reductions.

Audiovisual Managed Services

Our entry-level Managed Services includes the following supporting services:

Incident Management
Request Management
Change and Configuration Management
Proactive Maintenance
Knowledge Management
Data Analytics

Our team customizes support and maintenance plans to fit the unique needs of each client environment.

Data Reporting and Root Cause Analysis

Utilizing data collection and analysis, Mechdyne technicians understand trends relating to technology components, rooms, maintenance requirements, and user knowledge. Our technicians gather data specific about:

Incident type, source, and resolution type
Issue countermeasure success rate
Preventative/Routine Maintenance visits, and their degree of effectiveness
Response times, action plans, and team efficiencies
Client satisfaction, workflow disruption, and client aftercare

Mechdyne technicians use this information to tailor maintenance plans, adjust support processes, plan resources, and reduce incidents. As a result of the trend analysis, the Mechdyne team focuses our root cause analysis efforts on recurring issues instead of fixing broken equipment.

Proactive Client Information Program (PCIP)

PCIP targets trainable, frequent, repetitive problems that negatively impact the end-user, allowing users to resolve frequent “user errors” on their own. Users who receive a PCIP communication are 87% less likely to call back about the same issue.

Proactive System Maintenance Program

The best way to increase satisfaction is to reduce technology issues altogether. Through regimented proactive maintenance, Mechdyne reduces incidents from the start. As a result, users experience more efficient and effective collaboration sessions.

Coupled with our data reporting & analysis, we are able to address recurring issues proactively by working with equipment manufacturers for firmware and hardware updates, and when necessary, implementing different solutions to improve end-user satisfaction.

User-Focused Support

Client satisfaction provides return on AV investments. Happy clients use and value meeting room assets, adopt new technologies and processes, and contribute positively to technology planning. Mechdyne provides end-users with predictable and reliable technology, fast incident resolution, superior client service, and technology training opportunities.

As a result, our clients see reduced downtime, increased utilization, and confident users. Mechdyne’s Net Promotor Score (NPS) reflects our client’s satisfaction. While the industry averages an NPS of 66, our average is in the 90’s.

Additional Services

We also offer additional supporting services that can be added to our entry-level Managed Service offering.

Audio Visual Support Center (AVSC)
AV Commissioning
Control Panel Programming
Asset Management
Color Management
Event Support

Related Resources

March 13, 2019

Color Management for Demanding Visualization Applications – Whitepaper

Data Analysis in Technical Support: Four Areas to Collect Data

Informed choices come from data. Collecting data from these four sources provides insights and cost savings that improve your support and business.

Effective Technical Services Require Commitment to Client’s Success

Five Ways Proactive System Maintenance Can Protect Your Investment