How do you implement a new service desk successfully?

It’s safe to say that, as the first point of communication with end-users, service desk agents can make or break the success of any IT support solution. Outsourcing these services can be an effective and efficient option for organizations. After a service desk partner has been identified, the critical implementation phase of the service begins. These steps form the foundation so the new service desk can be successful and effective from Day 1.

In this whitepaper, you’ll learn strategies and best practices that contribute to a smooth service desk implementation.

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the case study
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