Looking for more than a help desk?

Are you putting together an RFP for service desk outsourcing but aren’t sure what to ask your potential vendor? Are you interested in service desk pricing models? Or do you want to learn about escalation procedures or customized reports that measure the success of your current service desk? If so, let Mechdyne’s years of industry experience serve as your guide.

In this whitepaper you will learn how to do the following:

  • Leverage the RFP process to get what you want
  • Compare service desk pricing models
  • Align your business goals with industry best practices
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the case study
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