Senior Living Community – Growth and Acquisitions
A senior living provider with hundreds of locations across 27 states continued to acquire new organizations and needed an IT Service partner that could grow with them.
Challenge
The Senior Living Community began working with ABS Associates (a Mechdyne company) in 2014, providing Level 1 Help Desk Services. In 2017, the organization underwent a change to its CIO and IT leadership.
The Mechdyne team quickly built rapport with the new management team and proved our value as their partner for IT Services. The organization continued to acquire new organizations, which meant they needed an IT Service partner that could grow with them.
Solution
Mechdyne continued to provide consistent and reliable Level 1 Help Desk Services throughout the growth and period of transition. The service exceeded expectations and leadership requested additional services to support its growing organization.
Mechdyne provided an onsite service teammate and a flexible Level 2 remote support program, that scales up or down as needed. Mechdyne also began managing on-boarding & off-boarding activities, and are discussing adding mobile device management.
Outcome
Mechdyne has been partnering with the client for nearly 10 years, through leadership changes and many mergers and acquisitions. We provide reliable and scalable service solutions to support end-user and leadership needs. Of the 2000 service tickets that end-users submit, Mechdyne resolves 80%+ of them, allowing its internal team to focus on strategic initiatives to drive growth and productivity within the organization.