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How Level 1 Cybersecurity Agents Protect Your Organization

In this blog, we explore the key responsibilities that make Level 1 IT support indispensable to cybersecurity efforts. 

January 31, 2025

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Staying Ahead of Cyberattacks with DNS Filtering

As cybersecurity threats evolve, more advanced levels of threat identification and remediation are required. Enter DNS filtering!

January 30, 2025

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Incident Response Protocol Training for Service Desk Staff

Service desk staff as they play a crucial role in mitigating the impact of a cybersecurity attack. They are often the first line of defense when it comes to identifying and responding to security incidents. Training around these events is critical to faster identification and response.

January 30, 2025

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5 Reports You Should Expect from a Quality Service Desk Provider

Managed service desk providers are meant to enable and enhance an IT team’s capabilities. Quality performance reporting is a critical piece.

December 19, 2024

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